Shipping policy
Shipping policy
Where we ship
We currently ship within Australia only.
Shipping cost
Shipping is free on every order.
When your order ships
Thatha roasts in small batches, so please allow up to 5 business days for us to pack and dispatch your order. Business days are Monday to Friday, excluding public holidays.
Delivery times
Orders are sent with Australia Post. Once dispatched, delivery usually takes 2 to 8 business days depending on where you are. Regional and remote areas can take longer. These are estimates and we can't guarantee delivery dates once your parcel is with the carrier.
Tracking
When your order ships, we'll email you a tracking number.
Address details
Please check your shipping address at checkout. If you spot a mistake, email us as soon as possible and we'll fix it if the order hasn't shipped yet. If a parcel is returned to us because of an incorrect address, we'll contact you to arrange re-sending.
Lost or delayed parcels
If your tracking hasn't moved for 10 business days, or your parcel shows as delivered but you haven't received it, email us at and we'll work with Australia Post to find it. If it's lost, we'll send a replacement or refund you.